You see a strange charge on your credit card statement. You want to know the reason. Here is how you find exactly what you bought. You track down every single penny.
Use the Mobile App
Open the Google Play app on your phone. Look at the top right corner of the screen. Tap your profile picture. A new menu opens up. Tap Payments & subscriptions. Next, tap Budget & history.
You see a complete list of everything you bought. This list shows games, books, movies, and purchases inside apps. Scroll through the list. Match the exact dates and prices on this screen to the dates and prices on your bank statement. This solves the mystery most of the time.
Sometimes people forget about recurring costs. You sign up for a free trial and forget to cancel it. Tap Subscriptions on that same menu. This screen shows every active and canceled subscription tied to your Google Account website g.co/playcontinue. You cancel unwanted subscriptions right here. Tap the specific subscription you do not want. Tap Cancel. This stops future charges immediately.
Check the Payments Center
The mobile app only shows Google Play purchases. You buy other things through Google. Those other things show up in the Google payments center.
Open a web browser on your computer or phone. Go to payments.google.com. Log in with your Google Account. Look for the Activity tab. Click it.
This page lists all your transactions across every Google service. It includes YouTube Premium, Google One storage, hardware purchases, and Google Pay transactions. Review this list carefully. Click any individual transaction to see a detailed receipt. The receipt shows the exact payment method used and the exact time of purchase.
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Read Your Bank Statement
You still do not recognize the charge. Look closely at how the charge appears on your bank statement. All real Google Play charges follow a specific naming format.
They always start with the word GOOGLE. After that word, you see the developer name or the app name. It looks like GOOGLE App Developer or GOOGLE Books.
If the charge on your bank statement does not include the word GOOGLE, Google did not charge you. Contact your bank immediately. Someone else has your credit card information. Your bank stops the transaction and issues a new card.
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Investigate Family Purchases
Many people share devices. Ask your family members if they bought something. Kids often make accidental purchases inside apps. Check the accounts of anyone who uses your tablet or computer. You set up a family payment method previously. Purchases made by family members show up on your card but live in their Google Account history. You fix this by adding purchase approvals. This forces kids to ask permission before buying anything.
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Report Unknown Charges
You looked at your Budget & history. You checked the Google payments center. You asked your family members. You still cannot find the charge anywhere.
You need to report this to Google. You have exactly 120 days from the transaction date to file a claim.
Go to the Google support website. Search for the unauthorized purchase form. You fill out the form with your details. You need a Correlation ID if you pay through your mobile phone carrier. Ask your carrier for this number. Submit the form online. Google reviews your claim and issues a refund for fraudulent charges.
This process protects your money. Check your accounts regularly. Keep your passwords safe.
